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Return, Replacement & Cancellation Policy
At The PC Bazaar, we strive to deliver only the best experience with quality products and dedicated support. Please review our policy below for returns, replacements, and cancellations.
📦 Product Replacement
Products must be returned in their original packaging along with all included accessories, manuals, and protective materials.
If the original packaging is not reusable, please securely re-pack the item to prevent any damage during transit.
Replacement requests must be initiated within the return window specified on the product page or order confirmation.
🚚 Damaged or Faulty Items
If your item arrives damaged in transit, notify us within 2–3 working days of delivery.
A clear unboxing video and photos are mandatory to process the claim.
If visible damage is noted upon delivery, please mention it on the delivery note when signing with the courier.
Once we receive and inspect the return, a replacement will be issued if the claim is valid.
⚠️ DOA (Dead on Arrival) Products
For electronic items found non-functional on arrival, contact us within 2–3 days of delivery.
After this window, we recommend contacting the brand’s authorized service center directly for warranty support.
📸 Proof Required for Replacement
To process any replacement claim, please provide the following within 48 hours of delivery:
A video of the full unboxing (from seal opening to product inspection)
Clear photographs showing:
All sides of the shipping box
Internal packaging
The product and any visible damage
The shipping label
✅ Replacement Will Be Accepted If:
The product received is damaged or defective
The product is significantly different from what was ordered or described
The product is incomplete or accessories are missing
❌ Replacement Will NOT Be Accepted If:
The product is no longer needed or was ordered by mistake
The product was custom-arranged or listed as Back-to-Back Order
The return request is raised after the allowed return window
The product is found to be physically damaged by the customer
Product seal is broken and no technical defect is found
The product has been used or shows signs of wear
Item is part of a combo or bundle that cannot be returned individually
The complaint is found to be false or unjustified
For further assistance, feel free to contact our support team at 📧 Email: online@thepcbazaar.in or 📞 +91 63877 99050.
We’re here to help you with any questions or concerns!
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