Return, Replacement & Cancellation Policy
📦 Returns, Replacements & Cancellations – The PC Bazaar
At The PC Bazaar, we are committed to providing high-quality products and a smooth shopping experience. Please review our policy below:
🔄 Easy Replacement Policy
We offer replacement under the following conditions:
- Product is damaged, defective, or DOA (Dead on Arrival)
- Product is different from what was ordered
- Product is missing accessories
📅 Replacement request must be raised within 48 hours of delivery
🚚 Damaged or Faulty Items
- If your order arrives damaged, inform us within 48 hours
- Share:
- Unboxing video (mandatory)
- Clear images of product & packaging
- Once verified, we will arrange a replacement at no extra cost
⚠️ DOA (Dead on Arrival)
- If the product is not working on arrival, report within 48 hours
- After this period, manufacturer warranty will apply
📸 Proof Requirements
To process claims smoothly, please provide:
- Full unboxing video (no cuts)
- Photos of:
- Outer box
- Inner packaging
- Product condition
- Shipping label
❌ Non-Returnable Cases
Returns/replacements will not be accepted if:
- Product is used or physically damaged by customer
- Request raised after 48 hours
- Product ordered by mistake
- Items marked as Non-returnable / Back-to-back order
- Missing original packaging or accessories
🔁 Cancellations
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not allowed
💰 Refund Policy
- We primarily offer replacement
- Refunds will be issued only if:
- Replacement is not available
- Refund will be processed within 5–7 business days
📞 Contact Us
For any support:
📧 Email: online@thepcbazaar.in