Return, Replacement & Cancellation Policy

At The PC Bazaar, we strive to deliver only the best experience with quality products and dedicated support. Please review our policy below for returns, replacements, and cancellations.

📦 Product Replacement

• Products must be returned in their original packaging along with all included accessories, manuals, and protective materials.
• If the original packaging is not reusable, please securely re-pack the item to prevent any damage during transit.
• Replacement requests must be initiated within the return window specified on the product page or order confirmation.

🚚 Damaged or Faulty Items

• If your item arrives damaged in transit, notify us within 2–3 working days of delivery.
• A clear unboxing video and photos are mandatory to process the claim.
• If visible damage is noted upon delivery, please mention it on the delivery note when signing with the courier.
• Once we receive and inspect the return, a replacement will be issued if the claim is valid.

⚠️ DOA (Dead on Arrival) Products

• For electronic items found non-functional on arrival, contact us within 2–3 days of delivery.
• After this window, we recommend contacting the brand’s authorized service center directly for warranty support.

📸 Proof Required for Replacement

To process any replacement claim, please provide the following within 48 hours of delivery:

• A video of the full unboxing (from seal opening to product inspection)
• Clear photographs showing:
  • All sides of the shipping box
  • Internal packaging
  • The product and any visible damage
  • The shipping label

✅ Replacement Will Be Accepted If:

• The product received is damaged or defective
• The product is significantly different from what was ordered or described
• The product is incomplete or accessories are missing

❌ Replacement Will NOT Be Accepted If:

• The product is no longer needed or was ordered by mistake
• The product was custom-arranged or listed as Back-to-Back Order
• The return request is raised after the allowed return window
• The product is found to be physically damaged by the customer
• Product seal is broken and no technical defect is found
• The product has been used or shows signs of wear
• Item is part of a combo or bundle that cannot be returned individually
• The complaint is found to be false or unjustified

For further assistance, feel free to contact our support team at 📧 Email: online@thepcbazaar.in or 📞 +91 63877 99050. We’re here to help you with any questions or concerns!